- Express delivery and free returns within 30 days
- support@rentsmartliving.co.za
- +27 (031) 234 5678
Notwithstanding Notwithstanding anything to the contrary Rent Smart Living obligation to deliver goods shall in all cases be subject to the following: (a) If Rent Smart Living arranges a delivery on behalf of the client, it will be at the client’s cost depending on the area of delivery. The risk of handling the goods will be on the client as soon as the goods are placed on the delivery vehicle. The client must arrange their own insurance in this regard. (b) Whilst delivery times are given in good faith and Rent Smart Living will use every endeavour to comply therewith, no responsibility can be accepted for any loss or damage incurred by the Customer on account of any delay in delivery arising out of any circumstances beyond Rent Smart Living’ control, which circumstances will include, but in no way be limited to:
Rent Smart Living will communicate any unavoidable delay in the delivery to the customer.
Delivery fees are calculated during the checkout process based on the distance of the delivery address from the distribution center.
To calculate delivery fees, Rent Smart Living product line is split into two categories:
If products from both Category 1 and Category 2 are ordered, the Category 1 fee will apply for the entire order.
Rent Smart Living reserves the right to review the automatically calculated delivery fee if the order falls outside of our normal order parameters. If applicable, Rent Smart Living management team will contact you to negotiate an appropriate delivery fee.
Please ensure you provide accurate delivery details. Rent Smart Living will not be held responsible for any loss or unauthorized use of the goods once we have delivered your purchase to the delivery address provided to us.
We deliver Monday to Saturday excluding Public Holidays. Before delivery of your purchase, our warehouse team will notify you of the delivery date. As far as possible, we endeavour to keep to the delivery date provided. From time to time, due to seasonal demand or situations out of our control the delivery date may change. Any changes to the delivery date will be communicated to you timeously.
Delivery of goods can be made to your room of choice within the delivery address. Please ensure that all access ways are clear. If the delivery team deems that there may be a risk of damage to the product or property, they may refuse to deliver to your desired location within the delivery address. Our insurance does not allow our delivery team to move additional furniture within your home. We require the client or authorized person to fully disclose the conditions at the delivery address i.e. staircases, security gates, etc. prior to the delivery taking place. No delivery will be made to your desired location within the delivery address unless supervision is provided at all times, either by the homeowner or a person authorized to accept delivery. Failing which, our delivery team will not be permitted to enter your home/bedroom and your goods will not be delivered. Additional delivery charges may be incurred.
Upon delivery of your purchase, you will be provided with a delivery note. It is your responsibility to inspect your delivery for faults or defects. Should you find any, please note it on the delivery note and return the item immediately. Should you be happy with the condition of your delivery, please sign the delivery note to confirm that the goods have been received.
Should you be unable to accept delivery of your purchase in person, please notify our warehouse team of the individual (name and ID number) who will be accepting delivery on behalf of you. Our delivery team will need identification before delivering the goods. Should no one be at the delivery address after the particulars of the delivery has been confirmed, you will be charged an additional delivery fee.
We make use of Courier services. Rent Smart Living will not be liable for any damage suffered or any losses incurred arising out of any act or omission by the courier.
If have specified that you will collect your purchase from one of our distribution center(s), you will be notified when your order is ready for collection. When opting to collect your order, you must equip yourself with the required supplies and equipment to transport the order safely home. Although we have specialized heavy duty packaging material at our warehouse, we cannot guarantee it will be effective enough for your purpose. Should your order be damaged during transit, it will not be covered by warranty and guarantee certificate. Due to insurance constraints, Rent Smart Living staff cannot assist you with the loading or off-loading and securing of your order.
Rent Smart Living’ requires the initial subscription fees to be paid in full to confirm the order of the goods. We may impose a cancellation fee in the event of cancellation of the order before delivery.
The fee will depend on the nature of the order, the length of notice of cancellation before delivery, the reasonable potential to find alternative clients for the order, and the reason for cancellation. No refunds on deposits in the event of cancellation for already ordered/made Special-Order Goods.
